A leading global retailer wanted to improve the customer experience (CX) by updating its returns platform. Read the full case study to learn how the retailer worked with EPAM and Amazon Web Services (AWS) to modernize the entire return order lifecycle, including intake, processing, closure, and refunds.
With the new platform in place, the customer streamlined processing and execution, significantly boosted customer satisfaction, improved availability by 30%, and reduced recovery times from hours to minutes.