IDC Perspectives

IDC analysts reveal how AI technologies—from generative and agentic AI to intelligent automation—are transforming enterprise operations across industries.

AI in CX: Maximize existing investments for an agentic future

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Understanding the value of different forms of AI, and where to best scale, can help leaders succeed with AI in customer experience.

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Agentic process automation reaches the age of reason

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The convergence of Al and process automation offers new opportunities for operational efficiency, productivity, and innovation.

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The AI-powered evolution of knowledge management: Transforming organizational intelligence

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AI-enabled tools and platforms enable a proactive practice where teams can create, learn, and collaborate.

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The benefits of leveraging AI-powered content services

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Using intelligent automation and the ability to scale, companies can extract greater value from unstructured data.

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AWS’s generative AI strategy is partner-first

Boost productivity, build differentiated experiences, and innovate faster with AWS Generative AI Partners.

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